Tuesday, October 29, 2013

Wednesday, October 9, 2013

Disney's Guest Access Card (GAC) / DAS update and FAQ

 

 

Disney Parks Disability Access Service Card Questions

Disney Parks has long recognized and accommodated Guests with varying needs. Guests can visit Guest Relations to discuss their individual situation, and Disney Parks will continue to provide assistance that is responsive to their unique circumstances.

What is a Disability Access Service Card and how does it work?
The Disability Access Service Card is designed to accommodate Guests who aren't able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). A Disability Access Service Card will be issued at Guest Relations main entrance locations and will offer Guests a return time for attractions based on the current wait time. As soon as the Guest finishes one attraction, they can receive a return time for another. This service can be used in addition to Disney's FASTPASS Service and Disney FastPass+ service.

What will Disney Parks do if a Guest is concerned the Disability Access Service Card doesn't meet their needs?
Disney Parks have long recognized and accommodated Guests with varying needs and will continue to work individually with Guests with disabilities to provide assistance that is responsive to their unique circumstances. Guests should visit Guest Relations to discuss their individual needs.

Who will be eligible for a Disability Access Service Card?
Disney Parks' goal is to accommodate Guests who aren't able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). Guests should visit Guest Relations to discuss their assistance needs.

How will Guests get a Disability Access Service Card?
A Disability Access Service Card will be issued at Guest Relations main entrance locations. Guests will participate in a registration process, which also includes having their photo taken.

Why is Disney Parks doing this?
Disney Parks is modifying the current Guest Assistance Card program so it can continue to serve the Guests who truly need it. The new program is designed to provide the special experience Guests have come to expect from Disney. Disney Parks also hopes it will help control abuse that was, unfortunately, widespread and growing at an alarming rate.

Does the Disability Access Service Cardholder have to be present to obtain a return time at an attraction?
No. Another member of the Disability Access Service Cardholder's travel party may obtain a return time but the Disability Access Service Cardholder must board the attraction with his or her party.

Where do Disability Access Service Cardholders go to receive return times?
At Walt Disney World® Resort, Guests will go to the attraction to receive a return time.

Does a Disability Access Service Cardholder have to ride the attraction at the exact return time listed?
No. Return times are valid until redeemed by the Disability Access Service Cardholder.

How long is a Disability Access Service Card valid?
A Disability Access Service Card is valid for up to 14 days depending on a Guest's ticket entitlement.

Is a Disability Access Service Card issued at one Disney theme park valid at other Disney theme parks?
Yes, the card will be valid throughout the resort at which it was issued.

Why doesn't Disney Parks ask for proof of disability, such as a doctor's note?
Disney Parks takes Guests at their word and there are legal restrictions around asking for proof.

Is this the only service available to Guests with disabilities?
Disney Parks offer a variety of services to Guests with disabilities, such as Disney's Handheld Device that offers assistive listening, captioning and audio description. Additionally, Disney Parks has developed a "Guide for Guests with Cognitive Disabilities." This serves as a tool on how best to experience its theme parks and is expected to be available online by mid-October.
Disney Parks will continue to provide excellent guest service and accessible experiences. Guests should visit Guest Relations at any park should they feel they need assistance due to a disability.

Does a Guest whose disability is based on the necessity to use a wheelchair or scooter need a Disability Access Service Card?
No, a Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a Disability Access Service Card. Depending on the attraction, the Guest will either wait in the standard queue or receive a return time at the attraction based on the current wait time. Guests with additional needs should discuss them with Guest Relations.

Will Disney Parks continue to provide a service to wish-granting organizations?
The change will not affect those who are visiting on trips organized by wish granting organizations. There is a separate program for children with life-threatening illnesses.

And as always, feel free to contact us, for all of your planning needs for your Walt Disney World or Disneyland vacation!

Thursday, October 3, 2013

Changes coming to Disney Dining Plan's cancellation policy

 (Mama Melrose's Italiano in Hollywood Studios)

Many of the Table Service restaurants at Walt Disney World already have the 24 hour cancellation policy in place.
If you do NOT cancel your reservation, 1 day in advance, you will pay a $10 per person penalty, for each reservation, that is not cancelled.

However, some of the Table Service Meals, such as locations like Mama Melrose's, or Kona Cafe, do NOT currently have a cancellation policy in place.

Well, that's all about to change.

October 31,2013 - Walt Disney World will now have a 24 hour cancellation policy for ALL Table Service and Signature Dining locations.

(the policy for Signature dining experience remains the same: full payment is due in full at the time of the reservation if you are NOT on the dining plan, and even if you ARE on the dining plan, a no-show will result in the FULL price of the dining experience to be applied to the credit card you have on file)

Beginning on October 31, with this new change, all Table Service meals will have atleast a $10 per person cancellation fee for all no-show reservations.

This is much in hopes to eliminate lots and lots of guests making multiple reservations each day, and failing to cancel them.

If you wish to avoid this penalty, you may call 1.407.WDW.CNCL to cancel your dining reservation at any time.

Or of course, if you have booked your Walt Disney World vacation with Main Street Memories..well, then we are happy to handle that for you :)

Wednesday, October 2, 2013

My Magic+ and Magic Bands

Walt Disney World Resort has released an updated schedule for MyMagic+ and Magic Bands at the resorts.
 It will continue to occur in waves, until October 23rd, when The Villas at Disney's Grand Floridian Hotel & Spa officially open.
All guests with a checkin date on or after the dates listed, will be able to customize Magic Bands to enhance their MyMagic+ experience.

Starting today, September 30, and each Monday following, new resorts will be "officially" added to the list. Then, on October 23rd, it will go "live" at all resorts.

Now...keep in mind, this program, MyMagic+, will still be considered in the "testing" phase, so, it may not be fully functional at select times.

Again, testing phase.

And then, on December 1st, 2013, it is set to be in full swing!

Arrival dates (on or after):
September 30, 2013:
Disney's Bay Lake Tower
Disney's Animal Kingdom Lodge - Kidani Village
Disney's Port Orleans French Quarter
Disney's Grand Floridian Hotel & Spa
Disney's All Star Movies

October 7, 2013:
Disney's All Star Sports
Disney's Boardwalk Inn
Disney's Boardwalk Villas
Disney's Caribbean Beach Resort

October 14, 2013:
Disney's All Star Music
Disney's Coronado Springs Resort
Disney's Old Key West Resort
Disney's Wilderness Lodge
The Villas at Disney's Wilderness Lodge

October 21, 2013:
The Campgrounds at Disney's Fort Wilderness
Disney's Saratoga Springs Resort & Spa

October 23, 2013: The Villas at Disney's Grand Floridan Hotel & Spa
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